Logistics Information

    What is the standard delivery time?

    -Stock Order: 1-2 days after receipt of the full payment
    -Massive Order: 12-20 days after receipt of the deposit.

    Where did you send it out ?

    We will send your order out from Shenzhen where around 2 hours driving far away from HongKong. We are setting up our warehouse in west of United States, London, Australia and India.

    Which carrier do you use for shipping?

    Generally we dispatch a small order by EUB, China post air mail or HONGKONG post air mail service, the delivery time may take 10-12 days, all depends on the destinations. If you want a faster service like DHL, UPS, Fedex, perhaps we need to charge a little more(10-20 USD), kindly confirm with our online representative through our official website or send an request to iori@moizen.com

    Will I get an push mail regarding the shipping detail after placing an order?

    Yes, an automatic push mail will be sent out as long as we dispatch your order, however, sometime the mail service is not so stable, it leads to customers can't receive the mail normally. We suggest you find us for further shipping information through online live chat or mail us through iori@moizen.com

    How do I return the products ?

    If there is any quality issue, please send the related image or video to iori@moizen.com. Our colleague will verify and determine to send a replacement.

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